Contact support
Email support@prolifolio.com. You can email us even if you cannot sign in. Please include a short description of what happened and, if you can, which device and browser you use.
Never send passwords, access tokens, one-time codes or full payment details. We will never ask for them. Do not email photos or records you want kept private unless we ask for a specific example.
Email or in-app feedback?
- Public email (support@prolifolio.com): sign-in problems, account questions, deletion requests and anything you cannot do while signed out.
- In-app feedback (signed in, More › Send feedback): beta bugs, ideas and comments about features. It is visible to Prolifolio admins.
Can’t sign in
- Check your email address and password, then try again. Passwords are case-sensitive.
- Use Forgot password on the sign-in page and check your spam folder for the reset email.
- If you normally use Google or Apple, choose that same button instead of a password.
- Try a refreshed page or a private browser window, and make sure you are online.
- If it still fails, or your account is pending approval or suspended, email support.
ChatGPT connection problems
- Initial setup of a custom connection must be done in ChatGPT on a desktop web browser. It is not available in the ChatGPT iOS app or mobile Safari.
- Use the server address https://prolifolio.com/api/public/mcp.
- When ChatGPT opens Prolifolio, sign in to your own account and approve access. Make sure you are signed in to the right account.
- If the connection fails, remove it in ChatGPT, then add it again from the start.
- Changes that ChatGPT proposes ask for your confirmation first. Check the collection named in the preview.
Still stuck? Email support with the step where it failed and any error message. Do not include tokens.
Account deletion and privacy
Deletion is a manual, verified request during beta: email “Delete my account” to support@prolifolio.com. Export what you need first. See the Privacy Policy and Beta Terms.
- Send it from the email address you use to sign in, so we can match your account.
- We reply to confirm it is really you and that you want everything deleted. Nothing is deleted before you confirm.
- Deletion is done by hand, cannot be undone, and has no promised completion time yet.
- Never include your password, sign-in codes or connection tokens. We will never ask for them.